Two people helping each other rock climb.
We have missed you these past several weeks that our lobby has been open by appointment only, and we cannot wait to welcome you back in person. There is no greater priority to our entire First National Bank, Cortez community than the safety and well-being of our customers, employees, and community members. We have been tirelessly monitoring the latest information from the Centers for Disease Control (CDC) and state and local health authorities regarding COVID-19. You can count on us at times like this, especially if you need our help.
With the new guidelines put in place by the State of Colorado, we have taken several measures to enhance social distancing within our Bank. Some of the changes you can expect to see include things such as the following:
We have installed plexiglass shields at our teller pods. Please stand in front of the plexiglass when working with a Relationship Banker.
Signage has been posted around the Bank to encourage people to be mindful of social distancing.
Front Desk Check-In
Whether you have banked with us for years or you are new to the First National Bank, Cortez family, we are asking that all customers check in at the front desk before proceeding into lobby.
In order to protect all of our customers and employees, we will temporarily suspend offering complimentary coffee or water in the customer lounge. The waste bins at the teller pods will also be out of service.
We know face masks are a hot topic. And as you can imagine, walking into a bank with a mask on is probably not a great idea. Ensuring the safety and security of our customers and employees is of utmost importance to us. With that said, we are not allowing customers to enter our bank with a face mask. It is simply a safety concern. All the cameras in the world cannot protect you from a masked bank robber.
If you do not feel comfortable coming into our bank without a mask, we encourage you to use our drive-up facility or our online banking tools. If you have a special need, give us a call at 970-565-3781 and we will do everything we can to accommodate you. If you have questions about this policy, we’d be more than happy to have a conversation with you about this decision.
We want you to have confidence that you can bank virtually anywhere with our online banking and mobile banking products. Current online banking customers can download the mobile app by following the mobile app instructions on the Online Banking Services page. If you are not currently enrolled in online banking, call us at 970-565-3781 and request assistance for enrollment.
With online banking, you’ll be able to:
Update your contact information
Make sure we can stay in touch with you.
Access your accounts
See transactions, account balances, and view account statements.
Make payments and transfers
Pay your First National Bank, Cortez credit cards and loans, and transfer funds between your accounts.
Pay bills with iPay Bill Pay. Set up one-time or recurring payments to vendors or make a person-to-person transfer to someone you trust.
Our dedicated team of bankers stands at the ready to continue helping you. We will continue to implement the CDC-recommended cleaning measures to ensure a safe operating environment for customers who need lobby services and our employees. We are also cleaning areas that are used frequently by customers, as well as areas where customers and employees may be in close proximity, regularly throughout the day.
Our sanitation station continues to be available for you at the lobby entrance. We are doing everything we can to have sanitizer available for you to use while visiting us.
In addition to CDC-recommended cleaning standards, our bankers have been provided CDC guidelines about the importance of proper handwashing techniques. Best practices in virus transmission prevention have also been shared, including the need to cover coughs and sneezes and, most importantly, to stay home if they are feeling ill.
If you are feeling ill, please take care of yourself. We are asking that you do not enter the Bank, and instead use our online and mobile banking resources. If you need assistance with these products, call us at 970-565-3781.
If you’ve been affected by COVID-19 and need help with your account, please call us at 970-565-3781.
If we reach out to you, we won’t ask for confidential information such as your name, password, personal identification number, or other account information. Be aware that this epidemic is a ripe opportunity for scammers to capitalize on your emotions.
We encourage you to stay current and follow the health guidelines provided by these resources:
By taking precautions now, we hope to contribute to slowing the spread of COVID-19 in our community. Take care of yourself, your family, and know that if you need us, we’re here for you. Thanks for your business, and please call us at 970-565-3781 if we can support you.